We know all too well that conflict is inevitable. By understanding the triggers of conflict along with the basic responses to conflict, attendees will gain a foundational understanding of helpful approaches to managing conflict within the workplace. Attendees will participate in activities and group-based discussions that relate to various scenarios within the workplace and will enhance one’s personal confidence and motivation to manage conflict more efficiently.
What you will learn: Participants of this interactive seminar will:
Identify various triggers of conflict within the workplace
Describe characteristics of the possible responses to conflict
Acknowledge one’s own perception and reaction to conflict
Practice proper communication skills to present, diffuse, and resolve conflict
Implement sequential steps to resolve conflict
Eligible participants completing this training will earn 2.0 SHRM Professional Development Credits.
Workshop Lead: Dr. Jennifer F. Humber, Assistant Professor of Consumer Sciences, The University of Alabama.
*This seminar is sponsored by the Graduate Certificate Program in Conflict Resolution, College of Human Environmental Sciences, the University of Alabama.
*Cancellation must be received by March 24th. No refunds will be issued after March 24th.