2023 Becoming a Master of Conflict

We know all too well that conflict is inevitable. By understanding the triggers of conflict along with the basic responses to conflict, attendees will gain a foundational understanding of helpful approaches to managing conflict within the workplace. Attendees will participate in activities and group-based discussions that relate to various scenarios within the workplace and will enhance one’s personal confidence and motivation to manage conflict more efficiently.

What you will learn:
Participants of this interactive seminar will:

• Identify various triggers of conflict within the workplace
• Describe characteristics of the possible responses to conflict
• Acknowledge one’s own perception and reaction to conflict
• Practice proper communication skills to present, diffuse, and resolve conflict
• Implement sequential steps to resolve conflict