Patient Dining Assistant - $500 sign-on for full time

DCH Health System
Job Description

PERFORMANCE PLANNING

Instructs patients on the Room Service meal ordering system. Assists patients and/or family members in placing meal orders. Assesses patients’ ability to utilize the Room Service system and assigns appropriate protocol. This position is responsible for processing meal orders, while serving each patient in a timely, professional, and efficient manner. Reliably delivers the correct diet compliant menus to each patient. Is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution.  To conform to regulatory standards, uses two patient identifiers to positively I.D. each patient before a meal is served. This person acts as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This requires independent thinking, multi-tasking, prioritization, and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service.

KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS

  1. Consistently serves each patient in a professional and efficient manner utilizing the AIDET process.
  2. Instructs each patient and/or family member on the Room Service meal system.
  3. Inventories, records, and delivers floor stock supplies on designated nursing units.
  4. Has knowledge of all diet restrictions and menus utilized.
  5. Delivers between meal nourishments, when needed, directly to each patient.
  6. Must participate as a team member by anticipating patient/team member needs and being proactive to the concern.
  7. Demonstrates computer literacy.
  8. Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  9. Must adhere to all DCH Nutritional Services Department policies and procedures.
  10. Responsible for active participation in performance improvement standards.
  11. May require working variable shifts.

DCH Standards:      

  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

A high school diploma or equivalent or a minimum of 5 years food service/customer service experience required.  Customer service skills and positive verbal communication skills required. Successful completion ServSafe class is required with a passing score to remain in this role.  Working on computers and utilizing Meditech and CBORD programs and using hospital cell phones is required. Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

Environmental 

Includes exposure to human body fluids, disease and infection.  Requires wearing common protective equipment to adhere to standard precautions and isolation procedures.

Physical 

Medium  work.  Must be able to stand, walk, kneel, sit or stoop with good balance for extended periods of time. This position requires a great deal of walking.  Must be able to carry, push, or pull objects weighing 35 pounds.     

Psychological

Frequent contact with patients, families and other staff members face-to-face and by telephone.  Works both independently and as part of a team.   Possible dealings with upset or unpleasant patients or family members. Responsible for proper food handling practice to ensure safe food is served to patients.  Must clearly and coherently communicate with staff and patients of all ages. 

Physical presence onsite is essential.  Hearing and vision must be normal or corrected to within normal range.

Able to perform the duties with or without reasonable accommodation.

Contact Information