Staffing Coordinator - Nursing Operations

Posted: 08/16/2023

  1. Prepares and maintains accurate schedules and attendance records.
  2. Consistently communicates staffing changes to the unit by telephone, text message and/or computer.
  3. Strives to provide optimal staffing as per staffing plan for each assigned nursing unit and escalates appropriately when goals cannot be met due to resource limitations.
  4. Adheres to safe scheduling practices.
  5. Maintains accurate records such as unplanned absences (call-ins), Patient Attendant requests, Charge Nurse requests for increased staffing due to high acuity, low census process, etc.
  6. Maintains and updates employee database information and telephone numbers.
  7. Demonstrates the ability to use the appropriate scheduling codes for documentation (i.e. 0645-12, 1445-4, 1845-4 1845-12, x0645-12, x1445-4, x1845-4, x1845-12, INT-FMLA, etc.)
  8.  Applies pay codes accurately (i.e. CTO, PTO/A, EA, AWOL, SICKLEAVE)
  9. Uses API Centricity staffing and scheduling module and time and attendance module while assisting Managers/TLs or Charge nurses as appropriate.
  10. Demonstrates a working knowledge of each unit's "Master Staffing Plan" and flexible caregiver hours.
  11. Ability to make fair and consistent staffing adjustments based on call ins, acuity changes, census, caregiver hours, experience of staff, and recommendation of the Manager, Team Leader, Charge Nurse and/or Nursing Supervisor.
  12. Routes information and telephone calls to the appropriate person.
  13. Effectively communicates in a clear, concise manner to the Manager/Team Leader, Charge Nurse and/or Nursing Supervisor.
  14. Responds to CTO requests within the defined period of the policy.
  15. Understands the short notice time off process and adhere to staffing guidelines (cancel OT, Flexi staff, and per diem).
  16. Prepares daily staffing huddle forms.
  17. Communicates staffing needs accurately to the Administrative Supervisor
  18. Reviews assigned departments: Add Attendance and applies as per policy.
  19. Demonstrates knowledge of attendance policies; maintains attendance records and generates unit reports at the predefined intervals.
  20. Completes assigned tasks in a timely manner.
  21. Adjust personal schedule to meet the needs of the department.
  22. Attends in-service programs (mandatory), all required training/education, and unit/department/service meetings           
DCH Standards:      
  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.

High school diploma or GED required. Typing skills (30 wpm), strong interpersonal skills; must be able to work in stressful situations; practices professional telephone courtesy at all times; and must have computer skills.

Must be able to read, write legibly, speak, and comprehend English. 
  • Communicate with different personalities and engage in face to face discussion
  • Dealing with unpleasant or verbally aggressive personalities
  • Must be able to deal with conflict
  • Must be able to communicate clearly and accurately
  • Must be able to receive delegation
  • Must be able to work in groups
  • Must be able to talk to others to convey information effectively.
  • Able to listen to and understand information and ideas presented through spoken word
  • Must be able to perform structured and unstructured work
  • Must be able to meet time pressure and time lines
  • Must be able to perform in exact and accurate manner
  • Able to manage staffing schedules to meet census needs
  • Must be able to use electronic mail, telephone and texting
  • Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions
  • Physical presence onsite is essential.
  • Vision and hearing normal or correctable to within normal range.
  • Able to perform duties with or without reasonable accommodations
  • Able to stand, walk, kneel, sit and stoop
  • Able to tolerate prolonged periods of sitting. 
  • Must possess fine motor skills required to conduct data entry.
  • Must be able to tolerate prolonged periods of standing and walking
  • Must be able to reach reasonable distances in any direction
  • Must be able to stand, walk, kneel, bend, sit, stoop and lift
  • Must be able to run in an emergency
  • Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips
  • Must be able to move fingers in a coordinated manner
  • Must possess stamina to work prolonged shift
  • Must be able to handle high levels of stress. 
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to flex fingers in a coordinated manner for typing.
  • Ability to bend, stretch, twist, or reach with body, arms, legs, and torso together
  • Able to willingly take on responsibilities and challenges while displaying creative thinking to develop new ideas for and answers to work-related needs.